At GDIT, people are our differentiators. Were seeking a customer-focusedTier II Service Desk Specialistwho thrives in a collaborative team environment and excels at problem-solving. The ideal candidate will provide technical support and troubleshooting services for IT systems, software, and hardware, while maintaining high levels of customer service and professionalism. Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

• Provide Tier 2 IT operational support using ITSM tools like ServiceNow, resolving incidents and service requests independently.
• Deliver end-user training on hardware/software usage.
• Manage and resolve a high volume of support tickets (50100 daily) aligned with service level agreements (SLAs).
• Communicate resolutions and status updates effectively to users and senior staff.
• Create and maintain documentation, including knowledge base articles, SOPs, and application reference guides.
• Participate in meetings, training, and specialized projects.
• Handle after-hours on-call support as required.
• Support 24x7x365 Service Desk operations.
• Manage tickets: assignment, escalation, and thorough documentation for seamless resolution replication.

WHAT YOULL NEED TO SUCCEED
Education: High School Diploma. Associate or bachelors preferred
Experience: 2+ years of related experience
Technical skills:

• Proficient in MS Office, Internet Explorer, SharePoint, Java, Adobe Acrobat, and Outlook in Exchange Server environments.
• Experience with Active Directory, networked printers, SCCM/MECM, remote support tools, ITSM ticketing systems (e.g., ServiceNow).
• Knowledge of DoD STIGs/IAVMs and ACAS.
• Security clearance level: ActiveSECRET clearancerequired, with ability to maintain.
  US citizenship required

• Location:TARC Arlington, VA (Potential for telework after onboarding).
• Shift:M-F, with flexibility for alternate shifts including weekends and holidays, as needed.
• Travel:Less than 10%. Most team members do not travel.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.