Requisition ID: 1112 Position Number: 00001872 Employee Group: APSS Schedule: 40 hours/52 weeks *Flexible - ability to accommodate a flexible work schedule, including evenings and weekends as needed. Compensation: APSS, Level A, $20.23 per hour Benefits: Full-time Reports to: Lakeshore Operations Manager Posting Opens: 6/9/2026 Posting Closes: 6/23/2026
ESSENTIAL FUNCTIONS
Serve as a highly professional representative of the GRCC Lakeshore Campus and the primary point of contact for aspects of enrollment, admissions, and financial aid
Greet and direct students and visitors promptly; assist with questions/concerns, and serve as the Lakeshore Campus "welcome" ensuring a positive first impression
Serve as the lead for triaging, prioritizing, and organizing the front desk, ensuring efficiency in a high-traffic, fast-paced environment
Answer phone calls in a courteous, friendly, timely, and professional manner
Provide extensive information regarding GRCC student services including admissions, enrollment, financial aid, student accounts, and academic support
Assist students and parents with understanding and interpreting student accounts, tuition payments, financial aid awards, and FAFSA verification processes
Assist students in completing and submitting applications for GRCC admissions, FAFSA, tuition payment plans, and GRCC Foundation scholarships
Take a lead role in resolving front-line complaints and student frustrations at the Lakeshore related to financial aid, enrollment, or other student services, escalating as necessary
Provide and disburse essential information related to Student Financial Services, Student Records, and the Bookstore
Provide support for administrative and instructional staff as appropriate
Provide support and assistance with program projects as required
Maintain accurate records, files, and office activities with strict standards of confidentiality
Assist students with academic program selection, course registration, curriculum code changes, and general advising inquiries
Support students with technical difficulties, including MyGRCC portal login issues, online class access, quizzes/tests, and software navigation
Administer ACCUPLACER/ALEKS placement testing and other assessments as needed
Assist with room setups, guest speaker needs, and Lakeshore Campus events, including Fall/Spring Open Houses, Orientation, and Ready, Set, Enroll
Serve as the liaison for Spanish-speaking students and families, providing bilingual assistance and guidance on college processes including the translation of materials
Hire, train, supervise, and evaluate student employees at Lakeshore Campus, ensuring exceptional customer service and financial aid knowledge
Coordinate and manage student worker schedules across Winter, Summer, and Fall semesters to ensure full coverage during peak times
Develop student employee training programs focused on customer service, and technology use.
Track, analyze, and report financial aid interactions, enrollment trends, and service needs at the Lakeshore to inform lakeshore campus-wide improvements
Monitor and report data related to applications, door counts and student interactions to assess service effectiveness
Assist with Lakeshore website updates and maintenance, ensuring accurate information is available to students
Assist students in navigating online platforms, including MyGRCC portal, Online Center, Academic Advisement, registration, and personal data changes
Manage the Lakeshore Campus laptop rental program, including inventory tracking and maintenance.
Coordinate textbook pick-ups and rental drop-offs, ensuring accurate record-keeping and student access to course materials
Provide assistance with enrollment texting campaigns using Mongoose, ensuring timely and effective communication with students
Maintain strict confidentiality of student records, financial data, and sensitive information in compliance with FERPA, and other regulatory policies
Be flexible in scheduling to allow for evening, weekend, and additional hours as requested by the supervisor
Attend regular professional development and training in admissions, enrollment, financial aid, and student services to stay current with industry best practices
Work closely with Lakeshore Campus' F4F/Reconnect Liaison to answer student inquiries
Assist with coordination of New Student Orientation sessions at Lakeshore Campus
Cross train with other Lakeshore APSS to provide back-up when necessary
Use of various technology tools for manage tasks and communications (Mongoose/Cadence, Qless, Acuity, Sierra, etc)
Coordinate with Student Life to provide food pantry and snack services for Lakeshore students
Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
Performs other related duties as assigned
JOB SPECIFICATIONS
Educational Credentials
Associate's degree or comparable combination of relevant education and experience
Bilingual, English-Spanish preferred
Work Experience
One (1) year of clerical and administrative assisting experience preferred
Strong working knowledge of PeopleSoft Student Administration (CWIS) and Microsoft Office (MS Word, Excel, Access, PowerPoint) and Advisor Trac
Ability to utilize highest levels of confidentiality and ethical standards
Skills
Must be punctual and have a good attendance record and remain flexible in schedule to allow for changes during the semesters, in accordance with busy periods.
Must be personable and energetic, enjoy working with the public, and have a strong customer service focus; ability to maintain positive interpersonal relationships, motivate others and work effectively as a member of a team as well as independently.
Must possess good oral and written communication skills; ability to manage a high volume of service requests via phone and in person promptly, courteously and professionally. Ability to handle multiple priorities and with proven organizational skills with a focus on continuous improvement.
Demonstrated ability to provide presentations to large groups (25 or more).
Ability to communicate effectively and work cooperatively with a diverse student, college staff and business partner population.
Demonstrate high technical skills and extensive software application experience. Specifically, MS Word, Excel, Access, Publisher, Microsoft Office Suite, PeopleSoft or other Student Information System, Blackboard, Image Now/Perceptive Content, Navigate, CRM Radius, Parchment, College Board, placement testing (Accuplacer, ALEKS), FAA Access, MISSG, FSA ID, FAFSA.gov, EAB, Mongoose, Acuity, and MyGRCC.
Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.
Physical Demands
Ability to lift and move up to 25 pounds
Ability to sit for extended periods of time
Mental Demands
Demonstrated ability to work effectively with diverse populations
Demonstrated ability to work as part of a team
Ability to work under pressure. Possess mature judgment and is flexible in regards to interruptions and ability to handle pressure situations with tact. Problem solving skills a must
Must use good judgment in handling sensitive or difficult situations in a pleasant and professional manner
Project a professional image including punctuality and good attendance record
Demonstrated initiative and problem-solving abilities and be able to exert initiative and resourcefulness
Ability to perform daily routine and unexpected duties with minimum supervision
Working Conditions
GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
BENEFITS
Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
