Account Director

Job Description

Seize your opportunity to make a personal impact as an Account Director supporting state and local government information technology enterprise IT operations and maintenance (O&M) and Cyber Security Operations services. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As an Account Director, you will help ensure today is safe and tomorrow is smarter. The Account Director has overall responsibility for:

• Serving as the point of accountability for the Services.
• Being the point of contact for all client communications concerning the program may be addressed.
• Act on behalf of GDIT in all day-to-day matters pertaining to the program and our contractual obligations.
• Have day-to-day responsibility for Service delivery, billing, and relationship management.
• Have day-to-day responsibility for ensuring customer satisfaction and attainment of all service levels.

HOW THE ACCOUNT DIRECTOR WILL MAKE AN IMPACT

• Responsible for the cost, schedule, and technical performance of project.
• Directs all service delivery phases from inception.
• Organizes interdepartmental activities ensuring completion of the program on schedule and within budget constraints.
• Manages P&L. Responsible for profitability and revenue growth of assigned program(s).
• Serves as the primary contact for the customer on matters pertaining to service delivery and quality.
• Ensures customer satisfaction and achieve designated business objectives.
• Collaborates with client leadership for risk identification and mitigation planning for concurrent projects to maintain schedule and support client success.
• Supervises assigned technical, professional, and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation.
• Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.
• Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances.
• Ability to manage complex cybersecurity implementations and coordinate delivery teams effectively.
• Develops, reviews, and approves plans, schedules, consulting agreements and other program documents.
• Prepares and provides various reports and technical reviews to senior management, as requested.
• Ensures compliance with relevant corporate and government policies and standards.

WHAT YOULL NEED TO SUCCEED:

• Education: Bachelor of Arts/Bachelor of Science, preferably in computer engineering, computer science, information systems, or related field of study. Work experience may be substituted.
• Required Experience: 10+ years of related experience.

Required Skills and Abilities:

• Understanding of cybersecurity principles, frameworks (e.g., NIST, ISO 27001), and tools.
• Familiarity with threat intelligence, detection, incident response, and risk management strategies.
• Knowledge of security technologies like SIEM, firewalls, intrusion detection/prevention systems (IDS/IPS), endpoint security, and vulnerability management.
• Understanding of IT systems, networks, and cloud infrastructure to advise clients on their cybersecurity needs.
• Awareness of current trends and emerging threats (e.g., ransomware, phishing, zero-day vulnerabilities).
• Familiarity with regulations like GDPR, CCPA, HIPAA, and relevant industry standards.
• Understanding industry-specific cybersecurity standards and requirements (e.g., financial services, healthcare, government).
• Excellent customer service skills
• Strong problem solving
• Excellent communication skills
• Knowledge of developing, documenting and implementation of business process and/or procedures
• Requires highly effective communication and interpersonal communication skills.
• Requires flexibility and willingness to work with a wide range of personalities on a variety of projects while prioritizing effectively.
• Requires strong analytic and problem-solving capabilities.
• Experience identifying solutions and recommendations that effectively address business and control needs along with how to train and guide others in this area.
• Program and Project Management
• Capacity to align cybersecurity programs with a client's business goals and budgets.
• Ability to create long-term plans for account growth and operational scalability.
• Proven ability to lead and inspire cross-functional teams in high-pressure environments.
• Strong decision-making and prioritization skills.
• Ability to guide and manage clients through incident response and recovery plans during emergencies.
• Certified Information Systems Security Professional (CISSP), a plus
• Certified Information Security Manager (CISM), a plus
• Certified Scrum Master (CSM) or Project Management Professional (PMP), a plus

Location: Austin, TX. Expect to work in office 2-3 days a week.

Timeline: This is being posted contingent on contract award. Award is expected in April 2027. Work will not start full-time until after award of contract.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays