Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. Were continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Together, we can get life-changing therapies to patients who need themfaster.

Location - Fully remote, open to candidates in various time zones across the country (with expectation that individual can work within our standard business hours, 8:00am Central - 5:00pm Central)

Responsibilities

First point of contact on inbound calls and determines needs and handles accordingly

Creates and completes accurate applications for enrollment with a sense of urgency

Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database

Conducts outbound correspondence when necessary to help support the needs of the patient and/or program

Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing

Working alongside teammates to best support the needs of the patient population o Will transfer caller to appropriate team member (when applicable)

Resolve patient's questions and any representative for the patients concerns regarding status of their request for assistance

Update internal treatment plan statuses and external pharmacy treatment statuses

Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry

Self-audit intake activities to ensure accuracy and efficiency for the program

Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information

Notify patients, physicians, practitioners, and or clinics of any financial responsibility of services provided as applicable

Assess patients financial ability to afford therapy and provide hand on guidance to appropriate financial assistance

Follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted

Track any payer/plan issues and report any changes, updates, or trends to management

Search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation

Handle all escalations based upon region and ensure proper communication of the resolution within required timeframe agreed upon by the client

Serve as a liaison between client sales force and applicable party

Mediate situations in which parties disagree and facilitate a positive outcome

Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties

Responsible for reporting any payer issues by region with the appropriate team

Log and maintain a reconciliation report for all Field requests to send to client at their designated preferred date range

Support team with call overflow and intake when needed

As needed conduct research associated with issues regarding the payer, physicians office, and pharmacy to resolve issues swiftly

Qualifications

Ideally targeting individuals with a background in healthcare (such as medical assistant, working in medical claims/billing, pharmacy technician, clinician in a doctor's office, etc) or with insurance verification - highly preferred

Ideally targeting individuals with a high level of attention to detail, eagerness to learn, willingness to collaborate and communicate effectively

Ability to work in an environment that involves a high volume of varying tasks (must be willing to be flexible and wear a lot of different hats, without getting overwhelmed), required

Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers' policies and guidelines for coverage, preferred

Knowledge of DME, MAC practices, preferred

Prior understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred

Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook, and preferred Excel capabilities

Bilingual, preferred

What is expected of you and others at this level

Investigate and resolve patient/physician inquiries and concerns in a timely manner

Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate

Must be able to manage multiple concurrent assignments.

Must communicate clearly and effectively in both a written and verbal format

Proactive follow-up with various contacts to ensure patient access to therapy

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

In-depth knowledge in technical or specialty area

Applies advanced skills to resolve complex problems independently

May modify process to resolve situations

Works independently within established procedures; may receive general guidance on new assignments

May provide general guidance or technical assistance to less experienced team members

Adaptable and Flexible

Self-Motivated and Dependable

Problem Solving

Strong customer support skills and professional experience working with medical providers

Team Spirited

Punctual and Efficient

Great work attitude

Anticipated hourly range:$21.50 per hour - $27.70 per hour

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close:7/4/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidates geographical location, relevant education, experience and skills and an evaluation of internal pay equity.