Job Description Summary

Job Details

What You’ll Do

• Report directly to Customer Service Manager and will support warranty department needs
• Manage day to day functions of Customer Service Reps in designated areas
• Ensure reps are completing warranty tickets as assigned to ensure customer satisfaction
• Assist with hiring, training and retention of Customer Service Reps
• Help create efficiencies within department through process improvement
• Work with Customer Service Coordinator to help manage ticket completion
• Train reps on quality control process
• Audit and report on quality control progress and compliance
• Research areas of concern to effectively determine action and resolution
• Assist Customer Service Manager with negotiations, pay, and pricing verification with trade partners contracted costs
• Perform other duties as assigned

Sound Like You?

You might be just who we’re looking for if you have…

• Must have a minimum of 2 years prior customer service related experience in the residential homebuilding industry
• College degree or work-related experience in customer service field specific to the homebuilding industry preferred
• Prior supervisory/management experience is preferred
• Exceptional communication skills and follow up
• Superior customer service and satisfaction skills required
• Must have exceptional relationship building skills.  Must also bring exceptional organization, scheduling, follow up, and planning skills

FLSA Status: Exempt

Will have responsibilities such as:

• Interviewing, selecting, and training employees
• Setting rates of pay and hours of work
• In charge of fostering team member retention and promoting engagement within the team or organization
• Evaluating productivity; handling grievances or complaints, or addressing disciplinary actions of team members
• Determining work techniques
• Planning the work
• Apportioning work among employees
• Determining the types of equipment to be used in performing work, or materials needed
• Planning budgets for work
• Monitoring work for legal or regulatory compliance
• Providing for safety and security of the workplace

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to interact effectively in different situations and resolve conflict face to face with customers, co-workers and higher level managers
• Ability to make decisions which have significant impact on the company’s credibility, operations, and services
• Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
• Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer.  Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first.  In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

• Competitive Compensation
• Health Care - Medical/Dental/Visio​​n/Prescription​​ Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)