Job Title: Service Delivery Vendor Enablement Manager
Company Name:
BJ's Wholesale Club
Location:
Marlborough, MA United States
Position Type:
Full Time
Post Date:
02/27/2026
Expire Date:
04/19/2026
Job Categories:
Legal, Retail/Wholesale
Job Description
Service Delivery Vendor Enablement Manager
<p><b>A World-Class Team</b></p><p></p><p>BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.</p><p></p><p> Were a team built on purpose and opportunity. Join us and be part of something meaningful.</p><p></p><p><b> Why Youll Love Working at BJs</b></p><p>At BJs Wholesale Club, our team members are at the heart of everything we do. Thats why we offer a comprehensive benefits package designed to support your health, well-being and future both on and off the job. When you grow, we grow.</p><p></p><p><b> Heres just some of what you can look forward to:</b></p><ul><li><b>Weekly Pay: </b>Get paid every weekso that you can manage your money on your terms.</li><li><b> Free BJs Memberships: </b>Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*</li><li><b>Generous Paid Time Off: </b>Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*</li><li><b>Flexible and Affordable Health Benefits: </b>Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*</li><li><b>401(k) Retirement Savings Plan: </b>Build your financial future with a company match (available to team members 18 and older).*</li><li><b>Employee Stock Purchase Plan:</b> Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJs common stock at a 15% discount.*</li></ul><p></p><p>*Eligibility requirements vary by position.</p><p><b> Job Summary:</b></p><p></p><p>We are seeking a highly motivated leader to join our <b>Shared Services Vendor Enablement Operations</b> team. This role will be responsible for managing a newly established team of offshore analysts in Bengaluru, India who support the Merchant organization in critical activities, including vendor relationship management, onboarding, and article setup pre-activities.</p><p> As a strategic business partner, you will collaborate closely with Merchandising teams and Buyers to ensure timely, accurate vendor onboarding and enable overall vendor success. You will play a key role in driving operational excellence and delivering measurable business outcomes.</p><p></p><p> From a delivery and governance perspective, this role will:</p><ul><li>Lead reporting governance, including SLA and KPI management</li><li>Manage escalations and ensure effective resolution</li><li>Identify and implement process improvements</li><li>Drive post-stabilization optimization initiatives</li><li>Develop and execute a strong end-to-end transformation roadmap</li></ul><p></p><p>The ideal candidate will demonstrate strong communication and collaboration skills, intellectual curiosity, analytical rigor, and a continuous improvement mindset. This role requires a balance of strategic thinking and hands-on operational leadership.</p><p></p><p><b> Experience: </b></p><ul><li>8 years of professional experience in merchandising, retail operations, or supply chain</li><li>Proven experience in vendor management, including onboarding, documentation, and compliance processes</li><li>Solid understanding of article setup/product master data management in retail systems</li><li>Operational experience around SLA management, deadlines, merchant interactions and escalation management</li><li>Offshore / Onshore Team management</li><li>Proficient in MS Excel and other tools used for vendor/retail management</li><li>Key understanding of retail operations, including handling product articles, inventory management, store operations and vendor coordination</li><li>Experience in process transitions or retail systems is an added advantage along with system upgrades</li><li>Excellent communication skills & a strong team player mindset</li><li>Hands-on experience in tools like SAP and other retail/vendor management systems</li><li>Ability to work collaboratively across teams and support cross-functional initiatives</li><li>Knowledge or exposure on Master data management will be an added advantage</li><li>Ability to keep track of multiple items/files and their timelines</li><li>Vendor Portal Management experience highly preferred.</li></ul><p></p><p><b> Responsibilities:</b></p><ul><li>End-to-end management of vendor onboarding, documentation, and compliance verification</li><li>Collaborate with internal merchandising organization and external partners / vendors to drive operational efficiency</li><li>Manage an offshore team (No direct reports) to deliver on vendor and article onboarding function accountable for SLA, Incidents, accuracy and Turnaround time metrics.</li><li> Understand the nuances of article and vendor setup in retail systems (SAP), ensuring accurate product master data (pricing, pack sizes, UoM, tax, attributes, hierarchies, etc.)</li><li>Handle vendor queries, escalations, and follow-ups to ensure timely resolution</li><li>Maintain and update vendor/retail databases and provide regular status reports with SLA reporting</li><li>Ensure new articles are correctly configured for sales channels (stores, online, distribution centers)</li><li>Provide insights from vendor and product data to support merchandising, stock planning, and decision-making</li><li>Participate in process improvements, system updates, and retail operations projects</li><li>Ensure adherence to company policies, SOPs, and quality standards in vendor and retail processes</li><li>Support inventory alignment, stock planning, and smooth product launches</li></ul><p></p><p><b>Skills Required:</b></p><ul><li>Strong communication, coordination, and follow-up skills</li><li>Detail-oriented and process-disciplined</li><li>Proficient in MS Excel, Power BI and data handling</li><li>Familiarity with retail systems (SAP - preferred, JDA, Oracle)</li><li>Good understanding of retail business processes</li><li>Ability to work collaboratively across teams and support cross-functional initiatives</li><li>Excellent communication skills and demonstrate patience keeping balance between with merchant and vendor needs</li><li>Bachelors business degree in supply chain, finance, logistics.</li><li> Lean Six Sigma will be a big plus</li><li>Between 10 and 12 years of experience.</li></ul><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span> This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p> In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJs Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $103,000.00 - $131,500.00
